Pickup Info

We accept walk-in customers at our bakery during business hours.  You may also place your order online for same day in-store pickup.

Your order will be ready for pickup starting at the pickup time you selected and until we close at 4:00 p.m..  You do not need to arrive at the exact pickup time you selected.  If your order includes refrigerated items, we will keep them in the fridge until you arrive.  For orders that include a sandwich, we recommend that you arrive as close to your designated pickup time as possible, as sandwiches will remain at room temperature after they are prepared.

If you place an order for pickup at a farmers’ market, you may pick up your order anytime during market hours.

If you are picking up at our bakery across from the National Zoo, you may take advantage of our complimentary curbside pickup service.  Just call us when you're a block or two away and when you pull up in front of the store, we'll run your order out to you.

Your order will be ready for pickup at the location you select when you place your order.  When you place your order, please double check that you are selecting the correct pickup location.

If your preferred pickup date is now showing up when you go to check out, it is usually for one of three reasons:  (1) our bakery is about to close for the day; (2) you have challah in your cart, which is usually only available only Thursdays unless you have a challah subscription; or (3) you have another item in your cart that is sold out today and only available on a future date.  If you are registering for a virtual class, kits for those classes are usually only available for pickup the few days prior to the class. 

If you would like the pickup location for your order, please email us as soon as possible at order@bakedbyyael.com.  If you would like you switch your pickup location to or from a farmers’ market, please contact us by 5:00 p.m. the day before your pickup date.

Ordering Deadlines

You may place an order for store pickup anytime before 3:30 p.m. Please note, however, that product availability varies and some products require more advance notice than others. If we do not have an item in stock when you place your order for same-day pickup, we will contact you to see if you would prefer a substitute or a refund for that item.

The deadline to place an order for pickup at the Old Town and Del Ray Farmers' Markets is 5 p.m. on Friday.

The deadline to place an order for pickup at the Bethesda, Palisades, or NOVA farmers' market is 5 p.m. on Saturday.

The deadline to place an order for local delivery is 9 p.m. the night before.

You can place your delivery order as far in advance as you'd like and choose your delivery date during checkout.

Shipping policy

We ship nationwide!

We ship within 1-2 business days. However, if you place your order on a Tuesday or Wednesday, we may wait until Monday to ship it if it might otherwise get stuck in a UPS hub over the weekend.

Returns and exchanges

Unfortunately, we cannot accept returns. If there is any problem with your order, please contact us.